Whether you are a first-time visitor or returning to Pointsbet app, this guide covers the essential features you need to know. From account setup to wagering mechanics and responsible gambling, you will find practical advice to get started and stay informed.
What You Need First
- A valid email address and mobile phone number for verification and account recovery.
- A government-issued ID to confirm your age and identity during the registration process.
- A residential address that matches your documents – this is required for KYC checks.
- A payment method: credit/debit card, e-wallet, or bank transfer. Some methods may have lower limits for first-time deposits.
- You must be at least 18 years old (or the legal age in your jurisdiction) to use the platform.
- Basic understanding of odds and wager types – this guide explains the essentials.
How to Sign Up
- Visit the official website or open the mobile-optimized site from your browser. No app download is required—it is a progressive web app (PWA) that works like an installed app.
- Click the “Sign Up” or “Join Now” button. Fill in your personal details: name, date of birth, email, and phone number.
- Create a strong password. Use a mix of letters, numbers, and special characters. Enable two-factor authentication (2FA) if offered.
- Verify your email and phone number via the codes sent to you. This step is mandatory to activate your account.
- Complete the KYC (Know Your Customer) process by uploading a clear photo of your ID and a proof of address (e.g., utility bill). Verification may take a few hours.
- Make your first deposit. Choose a payment method from the list, enter the amount, and confirm. A welcome bonus may be automatically credited – check the terms.
How Wagering Works
When you place a wager, the platform uses the odds to calculate potential returns. For example, if you bet $20 on Team A at odds of 2.50 (decimal), the formula is:
Potential Return = Stake × Odds
$20 × 2.50 = $50
Profit = Return – Stake = $50 – $20 = $30
If you use a bonus, you must meet wagering requirements before withdrawing winnings. Suppose you receive a $50 bonus with a 20x wagering requirement. You need to wager $50 × 20 = $1,000 in total. Each bet contributes a percentage (e.g., 100% for slots, 20% for table games).
Example calculation for a bonus with wagering requirement:
- Bonus amount: $50
- Wagering requirement: 20x bonus
- Total wagering needed: $50 × 20 = $1,000
- If you play a slot with 96% RTP, expected loss per $1 wagered is 4 cents. Over $1,000, expected loss = $40. So after meeting the requirement, you might have $50 (bonus) – $40 = $10 remaining, plus any original stake depending on terms.
Extra Tips
For the best returns, focus on games with high RTP (Return to Player). Blackjack (basic strategy) typically offers 99.5% RTP, Baccarat (player bet) is around 98.9%, and video poker (Jacks or Better with perfect play) can reach 99.5%. Avoid keno (RTP ~90%) and side bets in table games, as they often have a higher house edge.
Licence & Player Protection
The platform operates under a licence from a reputable jurisdiction (e.g., Malta Gaming Authority or UK Gambling Commission). This ensures that all games are tested for fairness and that player funds are kept separate from operational accounts. You can set deposit limits, time-outs, and self-exclusion from your account settings. Important: If you are based in a country where the licence is from Curacao, winnings may be subject to local income tax – consult a tax advisor.
Deposits & Withdrawals
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time (Withdrawal) |
|---|---|---|---|
| Visa / Mastercard | $10 | $20 | 2–5 business days |
| PayPal | $5 | $10 | Up to 24 hours |
| Skrill / Neteller | $5 | $10 | Up to 24 hours |
| Bank Transfer | $25 | $50 | 3–7 business days |
When Things Go Wrong
- Forgotten password: Click “Forgot Password” on the login page. A reset link will be sent to your registered email. Make sure to check your spam folder.
- Login issues after multiple attempts: Your account may be temporarily locked for security. Wait 15 minutes or contact support to unlock it.
- Payment declined: Check that your card is enabled for online gambling and that you have sufficient funds. Some banks block gambling transactions – use an e-wallet instead.
- Withdrawal pending for too long: Verify that all documents have been approved. If no update after 48 hours, contact support with your transaction ID.
- Account suspended during verification: This happens if documents are unclear or mismatched. Submit correct documents and contact support immediately.
- Bonus not credited: Ensure you activated the bonus during deposit. Check the “My Bonuses” section. If missing, chat with support.
Quick Answers
What is the minimum age to play?
You must be at least 18 years old. Some jurisdictions require 21. Always verify local laws before playing.
Can I use the platform on my phone without downloading an app?
Yes, the website is fully optimized for mobile browsers and also supports progressive web app (PWA) installation for a native-like experience.
How do I reset my password?
Click the “Forgot Password” link on the login screen, enter your email, and follow the instructions sent to your inbox.
What payment methods are accepted?
Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfers are commonly available. See the deposits table for specifics.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours. Card and bank transfers take 2–7 business days depending on the method.
Is my personal data safe?
Yes, the platform uses 128-bit SSL encryption and follows strict data protection regulations. Your information is never shared without your consent.
Can I set limits on my spending?
Absolutely. You can set daily, weekly, or monthly deposit limits and take a time-out from your account settings.
What should I do if I think I have a gambling problem?
Use the self-exclusion tools immediately and contact organizations like GamCare or BeGambleAware for free support.
Are winnings taxable?
Taxation depends on your country of residence and the platform’s licence. For Curacao-licensed sites, you are typically responsible for reporting and paying any applicable taxes.
This guide has walked you through the essential steps to start playing safely and confidently. Remember to always gamble responsibly, review the terms of any bonus carefully, and keep your account details secure. Good luck and have fun.
